Last updated: June 12, 2026
Please read these terms carefully. Section 12 contains a mandatory arbitration provision and a class action waiver. It requires you to submit disputes to binding arbitration and severely limits the manner in which you can seek relief from us.
These Terms of Service ("Terms") govern your access to and use of Arpixa ("Arpixa", "we", "us", or "our"), including any websites, applications, APIs, and associated services provided by us. By signing up, checking "I agree," or actively using Arpixa, you agree to be legally bound by these Terms globally. If you do not agree, you must immediately cease using the platform.
To use Arpixa, you must be at least 18 years of age and legally capable of forming a binding contract. If you are registering on behalf of a business, agency, or corporate entity, you represent that you possess the authority to bind the entity to these Terms. You are strictly responsible for maintaining the security of your account credentials. Arpixa will not be liable for any loss or damage arising from unauthorized access resulting from your failure to protect your authentication tokens or passwords.
Affirmative acceptance required. Before creating an account or signing in, you must affirmatively confirm that you have read and agree to these Terms and our Privacy Policy by checking the acceptance box presented in the authentication form. Where you sign in using a third-party identity provider (such as Google), proceeding with that sign-in constitutes the same affirmative acceptance. We record the date, version, and method of your acceptance as proof of consent.
Minimum age — 18, not 13. Because Arpixa is a contract-based, payment-processing B2B service, the minimum age is 18. Under the Indian Contract Act, 1872, an agreement with a minor (a person under 18) is void ab initio, and under India's Digital Personal Data Protection Act, 2023, persons under 18 are treated as children requiring verifiable parental consent. By registering, you represent and warrant that you are at least 18. The lower 13-year threshold used by some consumer/social platforms (e.g., under the U.S. COPPA) does not apply to Arpixa.
Arpixa strives to provide highly reliable infrastructure. However, we do not guarantee 100% uptime. Services are subject to scheduled maintenance, emergency security patches, and unforeseen third-party outages (such as cloud hosting failures). Accordingly, Arpixa is not legally liable for business interruptions, lost client revenue, or missed deadlines caused by platform unavailability.
You agree not to misuse Arpixa. Specifically, you must not:
You retain all rights and ownership to the data, client lists, and files ("User Content") you upload to Arpixa. You grant Arpixa a worldwide, royalty-free, limited license to host, process, and display this content solely to provide and improve the service to you.
Data Loss: While we employ encrypted, redundant database backups, Arpixa cannot guarantee absolute data persistence against apocalyptic failure. We strongly advise users to maintain secondary, external backups of critical agency documents and files. We are not liable for accidental data deletions enacted by you or your team members.
Plans and pricing. Arpixa offers a free plan and paid plans (Starter, Pro, and Advanced), billed monthly or annually. Current prices are shown on our pricing page. Users in India are billed in Indian Rupees (INR); users elsewhere are billed in US Dollars (USD). Prices are exclusive of taxes unless stated otherwise, and applicable taxes (such as GST) may be added.
Payment processing. Paid Arpixa subscriptions are processed through our payment processor Razorpay. Arpixa never receives or stores your full card number. (Stripe and Razorpay are also available inside Arpixa for you to collect payments from your own clients — that is separate from your Arpixa subscription.)
Auto-renewal and your authorization. Paid plans are recurring. By starting a paid plan, you authorize Razorpay, on our behalf, to automatically charge your selected payment method the then-current fee at the start of each billing period (each month or each year, depending on the plan you choose) until you cancel. Your subscription renews automatically at the end of each billing period.
Renewal notices (India e-mandate). Where you pay by card under India's recurring-payment (e-mandate) framework, the mandate is registered with the additional-factor authentication required by the Reserve Bank of India, and Razorpay sends you a pre-debit notification at least 24 hours before each automatic charge. For annual plans, we also send an email reminder before your plan renews.
Cancellation — you can cancel anytime. You may cancel a paid plan at any time from Settings → Subscription inside Arpixa, or by emailing hello@arpixa.io. Cancellation stops future renewals and takes effect at the end of your current paid billing period. You keep access to paid features until that period ends, after which your workspace moves to the Free plan. We do not charge a cancellation fee.
Refunds. Except where a refund is required by applicable law (including the consumer right described below), subscription fees already paid are non-refundable, and we do not provide pro-rated refunds for the unused portion of a billing period. We may, at our discretion, grant a refund or account credit in individual cases.
EU/EEA/UK consumer withdrawal right. If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days. Because Arpixa is a digital service supplied immediately, when you start a paid plan you may be asked to request immediate access and to acknowledge that you lose this 14-day withdrawal right once the service has been fully supplied. Where the right still applies, email hello@arpixa.io within 14 days to exercise it.
Failed payments. If a renewal payment fails, we may retry the charge and may suspend paid features or downgrade your workspace to the Free plan until payment succeeds. You remain responsible for fees properly incurred before cancellation takes effect.
Price changes. We may change plan prices. We will give advance notice of any increase that affects your renewals; changes apply from your next billing period. Continuing on a paid plan after a change takes effect constitutes acceptance of the new price.
Arpixa offers integrations with external tools (Google Workspace, Stripe, Zoom, etc.). We do not control and are not liable for the uptime, security practices, or policy changes of those third parties. If a third party revokes Arpixa's API access, certain features may immediately cease functioning without compensation.
The Arpixa brand, dashboard UX/UI, logos, proprietary codebase, and marketing assets are owned entirely by Arpixa. You may not reproduce, clone, or redistribute any portion of our intellectual property without explicit written consent.
We reserve the right to suspend or unilaterally terminate your account with immediate effect if you violate these Terms, particularly the Acceptable Use Policy. If Arpixa elects to shut down the service entirely, we will attempt to provide 30 days advance notice to allow you to export your data.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ARPIXA EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, BUG-FREE, COMPLETELY SECURE, OR FREE FROM DATA LOSS.
These disclaimers apply only to the extent permitted by applicable law. Some jurisdictions do not allow the exclusion of certain implied warranties or statutory consumer guarantees; in those jurisdictions the exclusions above apply to the maximum extent permitted, and nothing in these Terms removes any non-excludable statutory guarantee you may have as a consumer.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ARPIXA, ITS FOUNDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA) ARISING OUT OF OR RELATING TO YOUR USE OF ARPIXA.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY, WHETHER IN CONTRACT OR TORT, EXCEED THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO ARPIXA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Exceptions that cannot be excluded. Nothing in these Terms excludes or limits either party's liability where it would be unlawful to do so. In particular, nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any liability, right, or remedy that cannot be excluded or limited under applicable law — including the non-excludable rights and statutory guarantees that consumers have under laws such as the EU and UK consumer-protection regimes, India's Consumer Protection Act, 2019, and the Australian Consumer Law. If you deal with us as a consumer, these Terms do not affect your mandatory statutory rights, and the exclusions and limitations above apply only to the extent permitted by the law of your country of residence.
You agree to defend, indemnify, and hold harmless Arpixa and its personnel from any claims, damages, liabilities, lawsuits, regulatory fines, and expenses (including attorneys' fees) arising from: (a) your breach of these Terms; (b) your violation of third-party rights (such as copyright or privacy); or (c) any claims initiated by your own agency clients against you relating to our operational uptime or your use of the platform.
Governing Law. These Terms and any dispute arising out of or relating to them are governed by the laws of India, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, the courts of competent jurisdiction in India shall have exclusive jurisdiction.
Consumers are not bound by mandatory arbitration. The arbitration and class-action-waiver provisions in this Section apply only to users who use Arpixa for business or professional purposes. If you use Arpixa as a consumer, they do not apply to you: you may bring claims in the courts of your place of residence and keep access to any consumer dispute-resolution forum available under your local law (for example, the consumer courts in India, or your local courts and authorities in the EEA/UK). We do not seek to enforce pre-dispute mandatory arbitration or class-action waivers against consumers where that is prohibited by law.
Arbitration. To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms — including its breach, termination, enforcement, interpretation, validity, or the scope or applicability of this agreement to arbitrate — shall be resolved by binding, individual arbitration conducted under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be in India, the language shall be English, and the tribunal shall consist of a sole arbitrator. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
Class Action Waiver. Where permitted by applicable law, you and Arpixa agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding, and the arbitrator may not consolidate more than one person's claims. If applicable law prohibits this waiver or the individual-arbitration requirement for a particular claim, then that claim (and only that claim) may proceed in a court of competent jurisdiction while the remainder of this Section continues to apply. Nothing in these Terms waives any right that cannot be waived under applicable law.
We may revise these Terms occasionally to reflect legal enhancements or feature updates. We will notify active users of material changes via email or dashboard notification. Continued use post-update constitutes legal acceptance.
If any provision of these Terms is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. These Terms, together with our Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and Arpixa regarding the Service and supersede any prior agreements. You may not assign or transfer these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for failures or delays caused by events beyond its reasonable control (force majeure). In the event of any conflict between a translated version of these Terms and the English version, the English version prevails.
Arpixa is a brand founded and operated by Alokkumar Rajnish Barai. In accordance with the Information Technology Act, 2000 and the rules made thereunder, and India's Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:
The Grievance Officer handles complaints regarding these Terms, the Service, and the processing of personal data. We endeavour to acknowledge grievances within 24 hours and resolve them within the timelines prescribed by applicable law (and in any case within 30 days).
Questions or concerns about these Terms? Please email hello@arpixa.io.