Last updated: June 12, 2026
Please read these terms carefully. Section 12 contains a mandatory arbitration provision and a class action waiver. It requires you to submit disputes to binding arbitration and severely limits the manner in which you can seek relief from us.
These Terms of Service ("Terms") govern your access to and use of Arpixa ("Arpixa", "we", "us", or "our"), including any websites, applications, APIs, and associated services provided by us. By signing up, checking "I agree," or actively using Arpixa, you agree to be legally bound by these Terms globally. If you do not agree, you must immediately cease using the platform.
To use Arpixa, you must be at least 18 years of age and legally capable of forming a binding contract. If you are registering on behalf of a business, agency, or corporate entity, you represent that you possess the authority to bind the entity to these Terms. You are strictly responsible for maintaining the security of your account credentials. Arpixa will not be liable for any loss or damage arising from unauthorized access resulting from your failure to protect your authentication tokens or passwords.
Affirmative acceptance required. Before creating an account or signing in, you must affirmatively confirm that you have read and agree to these Terms and our Privacy Policy by checking the acceptance box presented in the authentication form. Where you sign in using a third-party identity provider (such as Google), proceeding with that sign-in constitutes the same affirmative acceptance. We record the date, version, and method of your acceptance as proof of consent.
Minimum age — 18, not 13. Because Arpixa is a contract-based, payment-processing B2B service, the minimum age is 18. Under the Indian Contract Act, 1872, an agreement with a minor (a person under 18) is void ab initio, and under India's Digital Personal Data Protection Act, 2023, persons under 18 are treated as children requiring verifiable parental consent. By registering, you represent and warrant that you are at least 18. The lower 13-year threshold used by some consumer/social platforms (e.g., under the U.S. COPPA) does not apply to Arpixa.
Arpixa strives to provide highly reliable infrastructure. However, we do not guarantee 100% uptime. Services are subject to scheduled maintenance, emergency security patches, and unforeseen third-party outages (such as cloud hosting failures). Accordingly, Arpixa is not legally liable for business interruptions, lost client revenue, or missed deadlines caused by platform unavailability.
You agree not to misuse Arpixa. Specifically, you must not:
You retain all rights and ownership to the data, client lists, and files ("User Content") you upload to Arpixa. You grant Arpixa a worldwide, royalty-free, limited license to host, process, and display this content solely to provide and improve the service to you.
Data Loss: While we employ encrypted, redundant database backups, Arpixa cannot guarantee absolute data persistence against apocalyptic failure. We strongly advise users to maintain secondary, external backups of critical agency documents and files. We are not liable for accidental data deletions enacted by you or your team members.
Subscriptions: Paid Arpixa tiers require a valid payment method. By subscribing, you authorize Arpixa (via our payment processors Stripe and Razorpay) to automatically charge the applicable recurring fees (monthly or annually) to your payment method.
Auto-Renewal: Subscriptions automatically renew at the end of the billing cycle unless canceled prior to the renewal date.
No Refunds: Unless specifically required by law in your jurisdiction, subscription fees are non-refundable. Service downgrades or cancellations will take effect at the end of the current paid billing cycle.
Arpixa offers integrations with external tools (Google Workspace, Stripe, Zoom, etc.). We do not control and are not liable for the uptime, security practices, or policy changes of those third parties. If a third party revokes Arpixa's API access, certain features may immediately cease functioning without compensation.
The Arpixa brand, dashboard UX/UI, logos, proprietary codebase, and marketing assets are owned entirely by Arpixa. You may not reproduce, clone, or redistribute any portion of our intellectual property without explicit written consent.
We reserve the right to suspend or unilaterally terminate your account with immediate effect if you violate these Terms, particularly the Acceptable Use Policy. If Arpixa elects to shut down the service entirely, we will attempt to provide 30 days advance notice to allow you to export your data.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ARPIXA EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, BUG-FREE, COMPLETELY SECURE, OR FREE FROM DATA LOSS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ARPIXA, ITS FOUNDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA) ARISING OUT OF OR RELATING TO YOUR USE OF ARPIXA.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY, WHETHER IN CONTRACT OR TORT, EXCEED THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO ARPIXA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to defend, indemnify, and hold harmless Arpixa and its personnel from any claims, damages, liabilities, lawsuits, regulatory fines, and expenses (including attorneys' fees) arising from: (a) your breach of these Terms; (b) your violation of third-party rights (such as copyright or privacy); or (c) any claims initiated by your own agency clients against you relating to our operational uptime or your use of the platform.
Governing Law. These Terms and any dispute arising out of or relating to them are governed by the laws of India, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, the courts of competent jurisdiction in India shall have exclusive jurisdiction.
Arbitration. To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms — including its breach, termination, enforcement, interpretation, validity, or the scope or applicability of this agreement to arbitrate — shall be resolved by binding, individual arbitration conducted under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be in India, the language shall be English, and the tribunal shall consist of a sole arbitrator. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
Class Action Waiver. Where permitted by applicable law, you and Arpixa agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding, and the arbitrator may not consolidate more than one person's claims. If applicable law prohibits this waiver or the individual-arbitration requirement for a particular claim, then that claim (and only that claim) may proceed in a court of competent jurisdiction while the remainder of this Section continues to apply. Nothing in these Terms waives any right that cannot be waived under applicable law.
We may revise these Terms occasionally to reflect legal enhancements or feature updates. We will notify active users of material changes via email or dashboard notification. Continued use post-update constitutes legal acceptance.
If any provision of these Terms is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. These Terms, together with our Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and Arpixa regarding the Service and supersede any prior agreements. You may not assign or transfer these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for failures or delays caused by events beyond its reasonable control (force majeure). In the event of any conflict between a translated version of these Terms and the English version, the English version prevails.
Arpixa is a brand founded and operated by Alok Barai. In accordance with the Information Technology Act, 2000 and the rules made thereunder, and India's Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:
The Grievance Officer handles complaints regarding these Terms, the Service, and the processing of personal data. We endeavour to acknowledge grievances within 24 hours and resolve them within the timelines prescribed by applicable law (and in any case within 30 days).
Questions or concerns about these Terms? Please email support@arpixa.io.